Terms and conditions

1. Object

These General Conditions of Sale govern the purchase of products made remotely via the website www.erbagil.com , managed by:

  • ERBAGIL SRL
  • Registered Office: Via Luigi Settembrini, 13, Telese Terme (BN)
  • Headquarters: Santa Lucia, SNC, 82034 Guardia Sanframondi (BN)
  • VAT and Tax Code: 01468980626
  • REA: 122907
  • Share Capital: €10,000.00 (fully paid)

Sales are regulated by Legislative Decree no. 206/2005 (Consumer Code), Legislative Decree no. 185/1999 and subsequent amendments for distance selling, as well as by GDPR Regulation 2016/679 on the protection of personal data.

2. Acceptance of the Conditions of Sale

By placing an order on the site, the Customer:

  • I fully accept these General Conditions of Sale .
  • I confirm that I have read the legal information, privacy policy, and purchasing procedures.
  • You are obliged to print and keep a copy of these conditions, as required by current legislation.

3. Registration and Account

  • Registration on the site is free. Customers can create an account or purchase as "guests."
  • The data entered must be truthful and complete .
  • The Customer is responsible for the storage and use of the Access Credentials .
  • ERBAGIL SRL declines all responsibility in the event of loss or improper use of credentials.

4. Purchase Methods

  • The products available in the online catalogue can be purchased exclusively through the website www.erbagil.com .
  • Once the order has been sent, the Customer will receive an Order Confirmation via email, containing a summary of the data and the Order Code .
  • It is the Customer's obligation to check the accuracy of the data entered and communicate any corrections promptly.

5. Prices and Expenses

  • All prices are expressed in Euro (€) , inclusive of VAT .
  • Any shipping costs or additional charges (e.g. cash on delivery) will be indicated and calculated before the order is placed.

6. Payment Methods

The available payment methods are:

  1. Credit card (Visa, Mastercard, American Express, Postepay, etc.)
  2. PayPal
  3. Advance Bank Transfer
  4. Cash on delivery (only for orders under €300.00 with an additional cost of €5.00).

7. Delivery

  • Shipments are made via GLS courier.
  • Delivery times :
  • Italy: 2 working days (islands and remote areas may experience delays).
  • Abroad: to be agreed with the Customer.
  • Upon shipment, the Customer will receive a tracking code to monitor the status of the order.

Responsibility

  • ERBAGIL SRL is not responsible for losses or deliveries to persons other than the recipient.

8. Legal Guarantee of Conformity

All products are covered by the Legal Guarantee of Conformity provided for by Articles 128-135 of the Consumer Code.

9. Right of Withdrawal

The Customer has the right to withdraw from the contract within 14 days of receiving the goods, provided that:

  • The products are intact , sealed and unused .
  • The original packaging is intact.

Withdrawal Procedure:

  1. Please communicate your intention to withdraw by email or certified email to the contact details provided.
  2. Return the products within 14 days to the address:
  • ERBAGIL SRL , Località Santa Lucia, SNC, 82034 Guardia Sanframondi (BN), Italy.
  1. Return costs are the responsibility of the Customer.

Reimbursement:

  • The refund will be made within 14 days of receiving the return, using the same payment method chosen by the Customer.

10. Privacy Policy

For more information on the processing of personal data, please consult the updated Privacy Policy available on the official ERBAGIL website, in the dedicated section: www.erbagil.com .

11. Communications and Complaints

For any assistance or complaint, please contact:

  • Email : ordini@erbagil.com / complaints@erbagil.com
  • Telephone/Fax : 0824.865004
  • WhatsApp : 3509919241
  • Opening hours : Mon-Fri, 8:30-13:00 and 14:30-18:00.

12. Competent Court

In case of disputes, the competent court is:

  • The Court of Benevento , if the Customer is not a consumer.
  • The court of residence of the Customer, if classified as a consumer pursuant to the Consumer Code.

13. Intellectual Property

  • All content on the site (texts, images, logos) is the exclusive property of ERBAGIL SRL .
  • Any reproduction without written permission is prohibited.

Pursuant to articles 1341 and 1342 of the Civil Code , the Customer declares to have read and fully accepted these General Terms and Conditions of Sale.

Update

Version updated to 2024